What kind of information does St. Coletta of Greater Washington, Inc. collect?

We may collect personal information from you, such as your name, email address, postal address, phone number, credit card number, gender, birthday, personal interests, etc., when you visit one of our websites or stores, install or use our mobile apps, place an order online or by phone, make an in-store purchase, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online, through a mobile app, or by phone and in our stores. We also collect information about the device you use to access our websites or mobile apps such as your computer's IP address, your browser type, your operating system, and other technical information. Our mobile apps may also collect information about your location if you have allowed this. We may combine all of this information with information about you that we acquire from our joint marketing partners, from unrelated third parties, and from our other brands.

How does St. Coletta of Greater Washington, Inc. use my information?

We may use your personal information in the following ways:

• To process and fulfill your order, including to send you emails to confirm your order status and shipment
• To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
• To administer and fulfill our contests and other promotions
• To help us learn more about your shopping preferences
• To help us address problems with and improve our site and mobile app design, products and services
• To enhance your shopping experience
• To analyze trends and statistics
• To protect the security or integrity of our websites, mobile apps and our business
• To contact you if necessary

You always have the choice not to receive marketing information or calls.

 

Does St. Coletta of Greater Washington, Inc. share my information?

We may share your personal information in the following ways:

• When you provide personal information to one of our St. Coletta of Greater Washington, Inc. brands we may share with the other brands which currently include St. Coletta of Greater Washington and Coletta Collections.
• We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.
• We may share your information when we team up with another company to offer or provide products, services, contests, or promotions to our customers.
• We may share information about you if necessary, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of St. Coletta of Greater Washington, Inc. or others.

In the unlikely event of a sale or merger of St. Coletta of Greater Washington, Inc. or any of our businesses, our customers' personal information and other information we have collected as described in this policy may be among the transferred business assets.

 

How do I make choices about receiving promotional communications?

St. Coletta of Greater Washington, Inc. and our brands, including Coletta Collections, want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, you can let us know by contacting our customer service as described in the section entitled, "How do I contact you?", below.

If contacting customer service, please be sure to include your full name and the email address you used when you registered with or made a purchase from the St. Coletta of Greater Washington, Inc. brand. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 10 days to process your email request and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from our brand.

If you change your mind, you can start receiving promotional communications from us again by signing up when you visit our websites or our stores or when you enter a sweepstakes or contest, or by contacting customer service.

Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.

 

How do I stop receiving print mail from St. Coletta of Greater Washington, Inc.?

If you no longer wish to receive print mail from St. Coletta of Greater Washington or Coletta Collections, or you wish to alert us to duplicate mailings, please contact us as described in the section entitled, “How do I contact you?”, below. Please provide your exact name, postal address, and email address so that your request can be effectively processed. It may take up to 90 days in order for your information to be completely removed from our list.

To learn more about your rights as a consumer and to receive less national advertising mail, please visit the Direct Marketing Association at dmachoice.org.

 

How does St. Coletta of Greater Washington, Inc. use cookies and other tracking technologies?

Our websites use "cookies" and pixel tags and other tracking technologies, to help enable you to shop on our websites and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. These technologies may also be used to determine the ads you see on our sites and also on other sites. For information about targeted online advertising and your choices related to it please see the next section.

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you may not be able to access your account information or make purchases on our sites.

These technologies may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the sites and our online ads.

Pixel tags in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us.

We may combine the information we collect through these technologies with other information we have collected from and about you and use it as described in this policy.

 

How is my information used for behavioral or targeted advertising and what choices do I have?

We work with third-party companies that use their tracking technologies (including cookies and pixel tags) on our websites in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the Internet. These companies may collect information about your activity on our sites and your interaction with our advertising and other communications and use this information to determine which ads you see on third-party websites and applications. For more information about this practice and to understand your options including how to opt out of receiving these tailored advertisements, please visit aboutads.info.

Please note that even if you opt-out, these tracking technologies may still collect data and you will still see ads, but they will not be targeted based upon the information collected through these tracking technologies.

 

How do I know my personal information is secure?

We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.

When you enter your personal information on our websites, we use encryption technology to protect your information as it is transmitted to us.

If for any reason you cannot access the secure server, or if you're not quite comfortable shopping online at any of our websites, please feel free to place your order with us by telephone at the number listed in the section entitled, "How do I contact you?", below. We will be happy to assist you Monday-Friday from 9am – 4pm EST.

 

What is "phishing"?

"Phishing" is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.

 

I received a suspicious email from a St. Coletta of Greater Washington, Inc. brand regarding an order I did not place. What should I do?

At this time we are not aware of any phony emails being sent under our name. If you receive an email from our brand that you believe to be fraudulent, please contact us immediately via our contact us page. For your protection, do not click links or open any files attached to suspicious, unsolicited emails. If you believe your personal computer has been compromised as a result of the scam, please consult an IT professional. For more information, contact the FBIís Internet Crimes Complaint Center: ic3.gov.

 

What about links to other websites?

For your convenience and information, our websites may contain links to other sites, which may have privacy policies that differ from our own. We are not responsible for the content or practices of any linked site. We recommend that you review the privacy policy of any site that you access through our sites.

 

How do I contact you?

For questions about our privacy policy, to make choices about receiving promotional communications, to update your personal information, or to place an order, you can contact us with the information below:

St. Coletta of Greater Washington
Attn: Development Department
1901 Independence Avenue, SE
Washington, DC 20003
Phone: 202-350-8697
Email us via our contact us page.